Return policy

All orders placed through this website are subject to return and exchange as according to this return policy.

1. RETURN CONDITIONS

1.1. Our policy lasts 14 days starting from the day you receive your order.

1.2. Products that are unused and in the same condition as you received it are eligible for return.

2. REFUND PROCEDURE

2.1. To apply for a return, please send an email to info@goodteastories.com with your order number and the products that you would like to return to us. We will reply you within 2 working days with the instructions for returning goods.

2.2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.3. If you are approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original method of payment. Please allow at least 2 weeks for your credit card company to refund the credit to your account. If you still have not received your refund after this period, please contact us at info@goodteastories.com.

3. OTHER CONDITIONS

3.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3.2. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

3.3. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3.4. Undeliverable packages aren’t eligible for full refunds, given that we’ve correctly stated your shipping address. In such case, we’ll only offer a partial refund if the undeliverable packages has been returned. The partial refund will be determined based on the following formula: order value – actual shipping cost – return shipping fees.

3.5. For certain countries the local post office might require you to pickup the parcel at a specified location. If you reject or decide not to pickup the parcel, your order will not be eligible for a refund.