Terms and conditions

1. GENERAL CONDITIONS

1.1. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

1.2. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

2. PRICES AND SHIPPING COSTS 

2.1. All prices on the website include VAT.

2.2. Shipping costs are in addition to carry to the prices of the buyer. You will also be clearly identified before making the binding order.

3. DELIVERY

3.1. Delivery dates and times are only binding if they are confirmed in writing by Tea stories

3.2. Delivery dates can only be met if the buyer has complied with his obligations (eg timely performance of the purchase price). In case of subsequent changes and additions wishes of the buyer, the delivery time will be extended. The delivery deadline is met if, before its expiration shipped the goods or the goods are ready to be provided to buyers.

3.3. As far as Tea stories provides non-delivery of the goods or non-conforming, the buyer Tea stories has set a grace period for effecting the performance. Otherwise, the buyer is not entitled to rescind the contract.

3.4. Even with agreed deadlines and dates can not be held due to force majeure, Tea stories Delivery and service delays. Force majeure war, riot, act of God, action in the context of labor disputes, strikes or lockouts, raw material or energy shortages and unavoidable operating or transport interruptions such as power failure, fire, water ingress or transport debilitating weather conditions apply. This applies even if the above conditions occur at the upstream of Tea stories, or Tea stories will not even supply the fault despite appropriate contracts that would have covered the created by the agreement with the buyer needs. In this case, Tea stories is entitled to postpone the delivery or performance by the duration of the hindrance plus a reasonable start-up period or to withdraw from the contract not yet fulfilled completely or partially.

3.5. Tea stories is entitled to make partial deliveries, unless this is unreasonable for the buyer. A withdrawal by the buyer from the contract because of partial delay or partial impossibility is only permitted if the partial performance for the buyer is demonstrably without interest.

3.6. Tea stories is responsible for correctly stating your shipping address on the parcel as provided by you. In the event of packages not being able to be delivered by your local post office, given that we’ve correctly stated the shipping address, you’re responsible for the damages arising from such event. Tea stories will not provide any refunds for such financial loss. Sometimes parcels will be returned to us, when undeliverable. In such case, we’ll refund you the total order value minus the actual shipping cost that was charged to us. This actual shipping cost might differ from the flat rate that is displayed on our website.

4. PAYMENT

4.1. The buyer has the option to make payment by IDEAL, Wechat pay and PayPal. For business customer it can additionally be agreed by email to pay through bank transfer after invoice received (by the payment terms indicated in the invoice).

PayPal is an online payment service PayPal (Europe) S.à rl & Cie., S.C.A. The use of advance requires that the buyer has a customer account at PayPal, in which his bank or credit card details are stored. If the buyer has selected the payment method “PayPal”, it is forwarded to PayPal after ordering. There, the buyer logs in with his email address and password given by him to his PayPal account and confirm the payment. The buyer will receive a payment confirmation from PayPal via email. PayPal debits the account with the appropriate purchase price and transfers it to the seller’s account by Tea stories. For more information, visit http://www.paypal.nl.

4.2. Order should be paid in advance. Once we receive your payment, we can ship out your orders.

5. LIABILITY

5.1. Tea stories does not take liability that the information provided on http://www.goodteastories.com is complete, accurate and always current. This applies also to all links cited on this website, either directly or indirectly. Tea stories is not responsible for the contents of websites which are pointed out, directly or indirectly. The responsibility of persecution by criminal or civil law lies with the provider.

5.2. We have made every effort to display as accurately as possible the products that appear in our store. However:

  • The actual colour, shape and size of tea leaves may vary every year and season. The images on our site are therefore for reference only and therefore discrepancies with the actual product received are possible.
  • For some products, such as tea cakes and pu erh tea, the actual colour will change over time due to aging and ripening.
  • We cannot guarantee that images taken of our products are completely the same as the actual product. In addition, we can’t control how your device’s screen displays the colours of the products at the time of ordering.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

5.3. The medical information on this site is provided as an information resource only, and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment.

5.4. Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

5.5. Any possible

6. DISCLAIMER

6.1. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

6.2. In no case shall Tea stories be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

7. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Netherlands.

8. CHANGE TO TERMS AND CONDITIONS

8.1. You can review the most current version of the Terms of Service at any time at this page.

8.2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

9. COMMENTS AND REVIEWS

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Tea Stories non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

10. GIFT CARDS

10.1 Gift cards features a unique reference code, which must be quoted at the time of redemption.
10.2 Gift cards are non-transferable, and cannot be exchanged for cash.
10.3 All gift cards are valid for 24 months from the date of sale. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange.
10.4 Photocopies will not be accepted.
10.5 Teas and goods are subject to availability.
10.6 Vouchers can be used as full or part payment on goods and services.
10.7 Tea stories reserves the right to amend these terms and conditions without prior notice.

11. FIDELITY CARDS

11.1 We release 1 stamp per drink.
11.2 Collect 10 stamps and get one small drink with one topping free of charge.
11.3 Non cumulative with other discounts or offer.
11.4 We do not release stamps for glass jars immediately, but only after the jar is brought back or returned.
11.5 It is possible to redeem your full stamp card during a delivery by adding a comment at the check out with the description of the free drink you would like to receive. The full card needs to be handed over to us.
11.6 No stamps are released for free drinks.
11.7 We are not responsible for stolen or lost cards. We do not release new stamps to replace stolen or lost cards.

12. RETURN POLICY

All orders placed through this website are subject to return and exchange as according to this return policy. Our policy lasts 14 days starting from the day you receive your order. Products that are unused and in the same condition as you received it are eligible for return.

12.1. To apply for a return, please send an email to info@goodteastories.com with your order number and the products that you would like to return to us. We will reply you within 2 working days with the instructions for returning goods.

12.2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

12.3. If you are approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original method of payment. Please allow at least 2 weeks for your credit card company to refund the credit to your account. If you still have not received your refund after this period, please contact us at info@goodteastories.com.

12.4 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

12.5 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

12.6 You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

12.7 Undeliverable packages aren’t eligible for full refunds, given that we’ve correctly stated your shipping address. In such case, we’ll only offer a partial refund if the undeliverable packages has been returned. The partial refund will be determined based on the following formula: order value – actual shipping cost – return shipping fees.